This Privacy Policy explains how CycleCraft Parma processes personal data in connection with its website and bicycle repair workshop services.
Individuals may exercise data protection rights by using the contact details in this policy. We may need to verify identity before responding, and some requests may be limited where processing is necessary for legal compliance, recordkeeping, or the establishment, exercise, or defence of claims.
To make a rights request, provide enough detail to identify the relevant data and the right being exercised. We will review the request, respond within the legal timeframe, and explain any refusal or partial response where applicable.
We keep personal data only for as long as it is needed for the relevant purpose, including booking administration, workshop records, accounting, dispute handling, and compliance with legal obligations. When data is no longer required, it is deleted, anonymised, or archived in a limited form where retention is still necessary.
If we make material changes, we will update the policy text on the website and may provide an additional notice where appropriate. The version in force is the one published at the time of use, unless a later effective date is stated.
We may process identification and contact details, bicycle and service information, appointment and intake details, payment and billing records, communication content, and technical data such as device and usage information. Where relevant, we also process information needed to assess the condition of a bicycle, prepare a quote, carry out repairs, and provide a service summary.
We collect data when a user submits an inquiry, books a service, brings in a bicycle for intake, communicates with the workshop, or completes a payment. We also receive limited technical information automatically from the website and may generate internal records during inspection, repair, quality check, and collection of the bicycle.
The site may use essential cookies to support navigation and form submission, functional cookies to remember settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their purpose and lifespan.
We use cookies and similar technologies for essential site functions, basic analytics, and preference storage. Non-essential cookies may be limited by browser settings or by any consent controls presented on the site. Disabling some cookies may affect website performance or certain features.
We use personal data to respond to inquiries, manage bookings, receive and return bicycles, assess service needs, prepare and confirm quotes after inspection, carry out repairs and adjustments, provide service summaries, process payments, maintain records, operate the website, and meet legal and accounting obligations. We may also use limited technical data to secure the site, diagnose problems, and improve basic functionality.
We may disclose personal data to trusted service providers that support website hosting, communications, record management, payment processing, or other operational functions. These parties act under instructions or contractual obligations appropriate to their role and may not use the data for unrelated purposes.
We may share personal data where necessary to comply with legal obligations, respond to lawful requests, protect our rights, or support the prevention and detection of fraud or misuse. Any disclosure is limited to what is reasonably necessary for the relevant purpose.
We act as a controller for personal data processed through the website and related workshop operations, unless a different role is clearly stated for a specific processing activity. Processing is carried out on a lawful basis such as performance of a contract, steps before entering a contract, legal obligation, legitimate interests, or consent where required.
Where the GDPR applies, individuals may have rights of access, rectification, erasure, restriction, objection, and data portability, as well as the right to withdraw consent where processing is based on consent. A person may also lodge a complaint with the competent supervisory authority if they consider that their rights have been infringed.
